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Responsible Gaming — Keep it fun, Stay Protected

At vc 999, gaming is about entertainment — not addiction. We want you to enjoy every session on your own terms: within your budget, within your time, and in full control. This page has everything you need — information and tools for responsible gaming.

Warning: Play for entertainment. Never game to chase losses or as a way out of financial trouble. If you need help, reach out to our support team.

Your Safety Is Our Responsibility
vc 999 Care Programme

Your Protection Tools

What You Get with vc 999's Responsible Gaming Features

Deposit Limit
Set your own daily, weekly, or monthly maximum deposit limit. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Available in Account Settings
Setting a Loss Limit
Once you reach a set loss amount, your session will automatically stop. This limit keeps you from going over budget when emotions are running high.
Available in Account Settings
Session Timer
Track how long you've been playing and get a reminder when you hit your set time. Time awareness is the first step toward responsible gaming.
Available on the game launch screen
Cooling-Off Period
Take a break anywhere from 24 hours to 30 days — no logins allowed during this period. It's the best way to clear your head and reset.
Submit a request to Support
Self-Exclusion
Lock your account for anywhere between 3 months and 5 years. During this time, creating a new account will also be blocked. This is the most effective option for serious cases.
Submit a request to Support
Reality Check
Periodic on-screen messages will show you how long you've played and how much you've won or lost. These small reminders can make a big difference.
Available in Account Settings
Contents
Useful Links

Need Help?

Our 24/7 Bangla support team is always here for you

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1

What Does Responsible Gaming Actually Mean?

Responsible gaming means keeping gaming exactly what it is — entertainment. At vc 999, we believe that when you play within your means, stick to a set budget, and maintain a healthy mindset, gaming can be a genuinely enjoyable experience.

But when gaming gets out of control — when you're playing more to chase lost money, when gaming takes the place of time with family, when you can't stop even under financial stress — that's when responsible gaming needs to become a priority.

At vc 999, responsible gaming isn't just a policy — it's part of our culture. Every feature and every rule is designed with one goal: to keep you safe.

Keep in mind: Playing responsibly doesn't mean less fun. The peace of mind that comes with staying within your limits is what makes the enjoyment last.
2

Healthy vs. Unhealthy Gaming — Know the Difference

Healthy Gaming
  • Play for entertainment, not to make money
  • Set a budget before you start playing
  • Can stop on your own after a set amount of time
  • Don't get discouraged by losses or chase them to make up for them
  • Family time and work commitments stay intact
  • No discomfort when taking a break from gaming
Warning Signs
  • Keep playing to try to win back money you've lost
  • Spending more than your budget allows
  • Skipping sleep or meals to keep playing
  • Playing in secret from family members
  • Gaming with borrowed money or by dipping into savings
  • Feeling irritable or restless when unable to play
3

How to recognize the signs of addiction

Gaming addiction doesn't happen overnight — it builds gradually. Often, you may not even realize you've crossed the line. Learn to recognize these warning signs:

Psychological Signs

  • Feeling restless, irritable, or angry when unable to play
  • Constantly thinking about gaming even when you're not playing
  • Unable to shake the thought of "I'll win it back this time" after a loss
  • Lying or hiding the truth about gaming

Financial Signs

  • Spending money meant for bills on gaming
  • Borrowing money from friends or family to fund gaming
  • The month ends and the numbers don't add up, but you can't figure out why

Social & Physical Signs

  • Spending less time with family or friends
  • Struggling to focus on work or studies
  • Sleep is suffering — staying up late or jumping into games first thing in the morning
  • Physical fatigue, headaches, or eye strain

If three or more of these signs apply to you, it's important to act quickly. Don't blame yourself — reach out and get the support you need.

4

How to set limits on vc 999

Vc 999 makes setting limits as simple as possible. Just a few steps and you can take control of your own protection:

1

Log In to Your Account

Log in to your vc 999 account and click the profile icon in the top right corner.

2

Go to the "Responsible Gaming" section

From the profile menu, select the "Responsible Gaming" option.

3

Choose a Limit Type

Deposit limit, loss limit, session timer, or reality check — choose whichever tool you need.

4

Set an Amount and Duration

Enter the amount and timeframe (daily / weekly / monthly) and confirm.

5

Make Sure It Takes Effect

Lowering a limit takes effect immediately. Increasing one requires a 24-hour waiting period — this is in place to protect you.

Tips: Set your limits before you start playing, not after a loss. Decisions made in the heat of the moment rarely serve you well.
5

The Role of Family & Loved Ones

Gaming addiction doesn't just affect the individual — it impacts the entire family. If you notice signs of a problem in someone you care about, it's important to know how you can help.

How to Support a Loved One

  • Talk without anger: Express concern without criticism — use language like "I've been worried about you"
  • Good to know: Learn about gaming addiction so you can offer the right kind of help
  • Recommend professional support: Encourage them to seek help from a counsellor or mental health professional
  • Protect your finances: Keep family savings and emergency funds separate
  • Protect your own mental health too: Don't exhaust yourself trying to help your loved one alone

Vc 999's Family Protection Features

Vc 999 accepts concerns raised by family members regarding a related account. Please contact our support team — we will do our best to assist while maintaining full confidentiality.

6

Self-Assessment — Answer Honestly

Answer the questions below honestly. This is a helpful self-assessment tool — not a clinical diagnostic.

Responsible Gaming Self-Assessment
Answer based on what has happened over the past 30 days. Tick all questions that apply to you.

7

Ways to Get Help — You Are Not Alone

Asking for help is not a sign of weakness — it takes courage. vc 999 is always here for you. If you feel gaming is getting out of control, take action now.

Getting Help Through vc 999

  • Reach us via live chat on the website in Bengali — support available 24 hours a day
  • Email us at: support@vc999.im — all enquiries are handled with full confidentiality
  • Activate a cooling-off period or self-exclusion directly from your account
  • FAQ page Get answers to your responsible gaming questions

Some practical steps you can take today

  • Set your account deposit limit now
  • Keep a gaming diary — log how long you played and how much you spent
  • Talk to someone you trust — a family member, a friend, or a professional
  • Find alternative activities and hobbies outside of gaming
  • Use vc 999's self-exclusion feature if you need to
Our commitment: vc 999 handles all responsible gaming requests with the utmost respect and confidentiality. Your well-being is our highest priority.

Frequently Asked Questions About Responsible Gaming

What People Often Want to Know

Not at all. Setting limits simply defines how much you play — it has no effect on game outcomes or RTP. In fact, playing within set limits reduces stress, which can actually lead to better decision-making.

No. During the self-exclusion period, your account will be closed for play, but your balance remains safe. Once the exclusion ends (or through Support in case of urgent need), you can withdraw your balance.

A cooling-off period is a short-term break — from 24 hours up to 30 days — and works well for mild concerns. Self-exclusion is a long-term solution — from 3 months up to 5 years — during which creating a new account is also blocked. For serious issues, self-exclusion is the right choice.

Yes. If a family member believes someone close to them has a gaming problem, they can reach out to our support team. We will handle it with full confidentiality, explore every possible avenue to help, and advise on the appropriate steps to take.

This 24-hour delay is intentional — it's there to protect you. In emotionally charged moments, especially after a loss, people often want to raise their limits. Given a little time, most reconsider. That short pause can prevent a great deal of harm.
Play Safe, Play Happy

Get started with Responsible Gaming on vc 999

Know your limits, set your budget, and game responsibly. vc 999 is with you every step of the way — in good times and when you need support.

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